On 4/8/2010 8:43 PM, Sanity wrote:

Just a little note. I just received an email from their claims
department. They asked for two days and then they'll make me an offer.
So evidently I was right and some of you sideline lawyers are wrong.
Lowe's protects itself by making all it's vendors offer a guaranty or
warranty in their purchase agreement. If the vendor refuses to honor
that warranty Lowe's will in most cases and subrogate against the
vendor. I'll post in a few days with the exact outcome.

From whose claim department? I'm assuming Lowes.

BTW I had a much different experience with Lowes. I bought a ceiling fan
from them 8 years ago and it died recently (it had a remote and neither
the light nor fan worked and it was not the remote that was the
problem). It was a Harbor Breeze, which is their house brand. The box
said "limited lifetime warranty" but I couldn't find anything in the box
which explained what that covered (I probably threw it out). I called
the phone number on the box and after being told to call another number
and then being told to call another number (they have multiple companies
making Harbor Breeze fans and they probably were not the same as they
were 8 years ago), and eventually having someone take a message and not
get back to me, I emailed Lowes at the wecare address you gave in your
original post. I got email back from them asking which of their stores I
would like them to have contact me. I picked a store and got a call from
the lighting manager the next day and I brought him the fan and he said
he would make some calls. After a few days he called and said he could
not figure out who to talk to but that the store would honor the
warranty and I should come in and pick out a new fan. Needless to say I
am now a big Lowes fan. Oh, and the new fan also says "limited lifetime
warranty" on the box. Hopefully I won't have to use it.

Bill