"willshak" wrote in message
...
Sanity wrote the following:
I have been a homeowner, mostly up North for the past 50 some odd years.
My family is in the construction business so I know a little about
building and maintenance.
I have used Ice Melt on my driveways and steps for many, many years
without a problem. I know not to use rock salt as that would deteriorate
the concrete.
I live in North Carolina now. For the past five years I've purchased Ice
Melt from Lowe's and have not had one problem. This year they had a
product called "Ice Melt and Traction". I asked the associate what the
difference was from what they used to carry. He told me it's the same
with sand added to give better traction. I read the label very carefully.
It said "Do not use on concrete that is less than 1 year old or not
cured. Concrete should be sealed". Well, my concrete is 5 years old,
cured and not only is it sealed, I sealed it with product recommended by
Lowe's.
As you can guess, the concrete flaked. I went to the manager at Lowe's
and he instituted a claim. The manufacturer denies any responsibility.
Lowe's sent them a 'demand' letter stating that according to their
agreement the manufacturer must assume liability. I didn't hear for
awhile so I called Lowe's back. In a nasty tone I was told by their
office that Lowe's does not warranty any products they sell and is not
responsible. All they'll do is refund the money I paid for the bag of ice
melt. I asked if this was their policy on everything they sell and they
said 'yes'. I will be taking them and the manufacturer to court. Whether
I win or not is not important at this point. I just want everyone to know
that when Lowe's tells you to email , they really don't.



Was the second person you talked to, the same manager?
If not, the second person probably doesn't know the company policy on
claims.
Contact the manager again and ask what is going on.
You can't condemn a whole company for one person's remarks.


--

Bill
In Hamptonburgh, NY
In the original Orange County. Est. 1683
To email, remove the double zeroes after @

Spoke to two different managers in two different stores. Spoke to Lowe's
insurance company, SRS and they initially told me the manufacturer was
responsible and that Lowe's had a signed contract stating that.