"Stuart" wrote

On one occassion, a while ago, at work, we watched the TNT guy kick our
packages off the back of his truck onto the ground.

A large pharmaceutical company shipped cough syrup in 4 liter glass bottles,
much going by that big parcel carrier. Periodically they had shipments
with a lot of breakage. Losses were in the thousands of dollars each time.
After months of investigating a group of people representing the drug
company, transit company, box maker, foam pack maker piled in a car and
followed a shipment from plant to destination. Sure enough, they got to the
terminal where the boxes came down a conveyer and were sorted by a guy
wearing steel tipped work boots.