On Thu, 31 Dec 2009 08:05:44 -0800 (PST), GROVER
wrote:

Occasionally, a company performs well and deserves praise. I have a
kitchen faucet, the style with a pull out spray nozzle in the spout.
It developed a slow leak at the valve. Although it was manufactured in
2003 and installed in 2004, the company honored their warrantee and is
sending the replacement parts at no charge.
This is the kind of company policy which keeps customers loyal. My hat
is off to Kohler.

Joe G

Ditto for Delta. They are sending me a new detrgent dispencer. 2002
model.