On 12/31/09 01:24 pm, Charlie wrote:

Occasionally, a company performs well and deserves praise. I have a
kitchen faucet, the style with a pull out spray nozzle in the spout.
It developed a slow leak at the valve. Although it was manufactured in
2003 and installed in 2004, the company honored their warrantee and is
sending the replacement parts at no charge.
This is the kind of company policy which keeps customers loyal. My hat
is off to Kohler.

I had an identical experience with Moen. There's a reason to avoid Hong
Foo or whatever the phuque is the name of the house brand at Home Depot.

"Glacier Bay" is one of theirs. Many of the parts seem to be
interchangeable with Delta. Maybe they're made by Delta.

I dunno. I have one of the HD faucets although I am not sure if it is house
brand. It was made in Italy. It is a pullout sprayer model. When the little
cover of the spray/stream button on the spout tore, The whole spout was
replaced. With it came a note. The replacement was for a different model but
would fit and work OK. If I was not happy with it call back in about 2
months when the right spout will be back in stock.

I just had a similar problem with a Moen kitchen faucet with pull-out
spray. They are sending a whole new "spray wand" -- but why the rubber
cover is not available separately I have no idea: it's not even shown in
the parts list.

Perce