JoeSpareBedroom wrote:
"GROVER" wrote in message
...
Occasionally, a company performs well and deserves praise. I have a
kitchen faucet, the style with a pull out spray nozzle in the spout.
It developed a slow leak at the valve. Although it was manufactured
in 2003 and installed in 2004, the company honored their warrantee
and is sending the replacement parts at no charge.
This is the kind of company policy which keeps customers loyal. My
hat is off to Kohler.

Joe G


I had an identical experience with Moen. There's a reason to avoid
Hong Foo or whatever the phuque is the name of the house brand at
Home Depot.

Price Pfister just sent me a new cartridge for the valve in my tub/shower.
I thought this was very nice of them, considering that I originally
purchased the unit 15 years ago.

Jon