On Dec 31, 10:05*am, GROVER wrote:
Occasionally, a company performs well and deserves praise. I have a
kitchen faucet, the style with a pull out spray nozzle in the spout.
It developed a slow leak at the valve. Although it was manufactured in
2003 and installed in 2004, the company honored their warrantee and is
sending the replacement parts at no charge.
This is the kind of company policy which keeps customers loyal. My hat
is off to Kohler.

Joe G

My experience, too. Their customer service people are evidently
allowed to go the extra mile for client satisfaction. Other companies
in the faucet business have been reported favorably as well, but some
have sold products that succumb too readily to a particular local
water supply and make an offered replacement not worth the trouble.
Gotta respect them for trying, though.

Joe