Bob Eager writes:

On Tue, 22 Dec 2009 15:03:19 +0000, YAPH wrote:
I agree. Some years ago we had a full CH/plumbing contract with them, and
the ball valve failed completely on the cold tank in the loft. Young guy
came out, fitted a new one that had a longer thread on the 'outside', and
tilted the whole connection sideways. A few hours later we noticed water
dripping through the ceiling.

They sent an older guy out who said a few rude words about the younger
one, then proceeded to do the whole thing properly. Trimmed the pipe,
fitted isolation valve, and TESTED it!

Unfortunately they are all retiring...

I don't think age has much to do with it. As I mentioned in
this saga:
http://groups.google.co.uk/group/uk.d-i-y/msg/479563241e114c74?hl=en&dmode=source&output=gplain

the ones who found and mended the real fault were at the young
end of the scale. I suspect that the employee selection methods
BG uses are unreliable.

--
Jón Fairbairn
http://www.chaos.org.uk/~jf/Stuff-I-dont-want.html (updated 2009-01-31)