On Thu, 03 Dec 2009 09:29:22 +0000, Bruce wrote:
I bet you tested each light-bulb in front of the customer too. My friend did
that in his shop.

Yes, guilty as charged. ;-)

It's called "customer service" and it pays dividends (in terms of
goodwill) far beyond the small amount of effort involved.

Would it still work today? I mean, I like stuff like that - but lots of
folk these days seem to expect everything to be instant, and any little
thing that takes up their time actually has a negative effect. I'm not
sure they'd comprehend that going home to find they had a dud bulb would
be far worse than the extra couple of seconds it would take to check it in
the shop...

cheers

Jules