NOTE: This is VERY long and boring and specifically relates to the
RIDGID powertool warranty now going on at Home Depot. You've been
warned!
On Thu, 20 Nov 2003 19:06:21 -0500, Trent©
wrote:
On Wed, 19 Nov 2003 21:55:21 -0500, Jay Pique
wrote:
On Thu, 20 Nov 2003 00:17:31 GMT, "
wrote:
On Wed, 19 Nov 2003 17:36:03 -0600, Lawrence A. Ramsey
wrote:
That "lifetime wrranty" is for the lifetime of the tool-not you.
and i think you will find it wont cover the batteries when they were
out either. it only covers them if they like explode or something or
other. wearing out IS the life time of the tool. skeez
Nope - batteries are covered. It was discussed in another thread per
my google search (http://tinyurl.com/vrui). WRT to "the lifetime of
the tool" I don't know WTF that means, but I'd have to argue hard that
since they say they cover "normal wear items" it gives you a pretty
broad base from which to argue.
Are you saying that you have the right to ARGUE about the
batteries?...for the life of the drill.
Indeed! Arguing is a god given right - especially on Usenet, where
the most vehement are frequently the most often wrong.
Or is there some specific language that says IMPLICITLY that they will
replace a battery that has simply gotten old.
Stopped by HD in Camillus, NY and picked up a Ridgid flyer that has
photos and specs on a bunch of different tools both corded and
cordless. The flyer has the following language on page 3.....
quote
Introductory limited LIFETIME SERVICE WARRANTY* on all RIDGID handheld
and stationary power tools purchased from Sept. through Dec. 2003 plus
our 90-DAY SATISFACTION GUARANTEE*
- LIMITED TIME OFFER: On all purchases of RIDGID Hand and Stationary
Power Tools from September 1 through December 31, 2003!
- Don't miss this chance to receive a life time of service* on these
power tools designed to be used "day after day".
- This lifetime service warranty* covers all defects in workmanship or
materials AND NORMAL WEAR ITEMS. (emphasis added)
- THAT MEANS FREE BATTERY PACKS FOR LIFE. (emphasis added)
- PLUS: our 90-DAY SATISFACTION GUARANTEE POLICY*. Our commitment to
you that these tools will perform to your requirements.
- Remeber to hold on to your receipt! Proof of purchase must be
presented when requesting the limited Lifetime Warranty Service and to
participate in the 90-day Satisfaction Guarantee Policy.
* see details by visiting
www.ridgid.com or by calling 1-866-539-1710
/quote
I went to
www.ridgid.com and was initially unable to find the correct
warranty when I went to SupportWarrantyRIDGID Power Tools Warranty
That link directed me to
http://www.ridgid.com/manuals/RIDGID3yr.pdf
The title of that warranty is "RIDGID HAND HELD AND STATIONARY POWER
TOOL LIMITED THREE YEAR WARRANTY AND 90-DAY SATISFACTION GUARANTEE
POLICY"
I was indeed a bit dismayed to see the three year limitation in the
actual text. In digging around their site a bit, I ended up in their
Forums section, did a search on "home depot warranty" and saw this
post -
http://www.ridgid.com/cgi-bin/ultima...=000023#000004
Within that post, their was a link given to the CORRECT warranty as
follows -
http://www.ridgid.com/newsite/manual...ceWarranty.pdf
The title of this - the correct warranty - is "RIDGID HAND HELD AND
STATIONARY POWER TOOL LIMITED LIFETIME SERVICE WARRANTY"
Now, I do have to say that I do NOT think it is possible to find or
get to that link by simply navigating the
www.ridgid.com website.
Other than doing a search on their Forums section and then clicking on
the above referenced link within the post, I have been unable to find
that link. Odd, I'd say. And indeed, that is in large part why I'm
wasting so much time writing this.
deep breath In any event, the germane sections of the warranty are
as follow:
WHAT IS COVERED UNDER THE LIMITED LIFETIME SERVICE WARRANTY
This warranty covers all defects in workmanship or materials and
normal wear items in this RIDGID tool for the lifetime of the tool.
This warranty is specific to this tool purchased between 9/1/03 and
12/31/03.
WHAT IS NOT COVERED
This warranty applies only to the original purchaser at retail and may
not be transferred. This warranty only covers defects arising under
normal usage and does not cover any malfunction, failure or defect
resulting from misuse, abuse, neglect, alteration, modification or
repair by other than an authorized service center for RIDGID branded
hand held and stationary power tools. Consumable accessories provided
with the tool such as, but not limited to, blades, bits and sand paper
are not covered.
Now, I (personally) would say that batteries are "normal wear items"
and not "consumable accessories provided with the tool" - especially
in light of what was written in the Ridgid flyer that I picked up at
Home Depot. To wit "That means free battery packs for life."
In light of all that - I'd say your covered, and that Ridgid/Home
Depot will really hear about it to the tune of a class action lawsuit
in the event that they don't honor the battery replacement commitment.
Litigiously,
JP
***********************
Lawyer turned ski-bum turned aspiring woodworker.
(aka "Desperately seeking the bottom of the food chain"?)
I'd like to see the language...in the warranty and NOT from the
salesman's mouth...that says batteries will be replaced when they get
old.
For your edification, the complete text of said warranty:
RIDGID. HAND HELD AND STATIONARY POWER TOOL
LIMITED LIFETIME SERVICE WARRANTY
Proof of purchase must be presented when requesting warranty service.
Limited to RIDGID handheld and stationary power tools purchased
between 09/01/03 and 12/31/03.
This product is manufactured by One World Technologies, Inc., under a
trademark license from RIDGID, Inc. All warranty communications
should be directed to One World Technologies, Inc., attn: RIDGID
handheld and stationary power tool technical service at (toll free)
1-866-539-1710.
90- DAY SATISFACTION GUARANTEE POLICY
During the first 90 days after the date of purchase, if you are
dissatisfied with the performance of this RIDGID tool for any reason
you may return the tool to the dealer from which it was purchased for
a full refund or exchange. To receive a replacement tool you must
present proof of purchase and return all original equipment packaged
with the original product. The replacement tool will be covered by
the limited warranty for the balance of the LIFETIME service warranty
period.
WHAT IS COVERED UNDER THE LIMITED LIFETIME SERVICE WARRANTY
This warranty covers all defects in workmanship or materials and
normal wear items in this RIDGID tool for the lifetime of the tool.
This warranty is specific to this tool purchased between 9/1/03 and
12/31/03. Warranties for other RIDGID products may vary.
HOW TO OBTAIN SERVICE
To obtain service for this RIDGID tool you must return it, freight
prepaid, to an authorized service center for RIDGID branded hand held
and stationary power tools. You may obtain the location of the
authorized service center nearest you by calling (toll free)
1-866-539-1710 or by logging on to the RIDGID website at
www.ridgid.com. When requesting warranty service, you must present
the proof of purchase documentation, which includes a date of
purchase. The authorized service center will repair any faulty
workmanship, and either repair or replace any part covered under the
warranty, at our option at no charge to you.
WHAT IS NOT COVERED
This warranty applies only to the original purchaser at retail and may
not be transferred. This warranty only covers defects arising under
normal usage and does not cover any malfunction, failure or defect
resulting from misuse, abuse, neglect, alteration, modification or
repair by other than an authorized service center for RIDGID branded
hand held and stationary power tools. Consumable accessories provided
with the tool such as, but not limited to, blades, bits and sand paper
are not covered.
RIDGID, INC. AND ONE WORLD TECHNOLOGIES, INC. MAKE NO WARRANTIES,
REPRESENTATIONS OR PROMISES AS TO THE QUALITY OR PERFORMANCE
OF ITS POWER TOOLS OTHER THAN THOSE SPECIFICALLY STATED IN THIS
WARRANTY.
ADDITIONAL LIMITATIONS
To the extent permitted by applicable law, all implied warranties,
including warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR
PURPOSE, are disclaimed. Any implied warranties, including warranties
of merchantability or fitness for a particular purpose, that cannot be
disclaimed under state law are limited to three years from the date of
purchase. One World Technologies, Inc. and Ridgid, Inc. are not
responsible for direct, indirect, incidental or consequential damages.
Some states do not allow limitations on how long an implied warranty
lasts and/or do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.