Thread: Screwfix
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John Greenwood
 
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Default Screwfix

Rick I don't see your problem.

Simply return the first unwanted order to Screwfix who will then refund you.
They will even arrange to collect it.

I have returned approx 10 items to them and had no problems with them
refunding. Especially if the goods are in the original box and packaging.

Or have I missed something?

John


"Rick Dipper" wrote in message
...
I am having a nightmare with Screwfix, who deposited my order with a

neghbour 8 days after I orderd it.
I needed the items, so I re-orderd to a different address, and they came.

The neighbour got upset at the orignal delivery, so I collected them from

her house and the goods are on my drive.
At no time have I or anybody else ever signed for delivery.

Terms and conditions item 3 appears to apply
"A valid signature will be required on collection or delivery."
To which I say, no signature, thefore not delivered, you can take them

away, I ain't paying.
The items are still in transit.

They say (terms and conditions item 3)
"Immediately prior to despatch of the goods to you, title in the goods

will pass to you."

So they give my goods to a carrier of thier choosing, and if the carrier

does not deliver, then its my problem. The carrier will not dicuss title of
the goods with me,
as I am not the customer, Screwfix are, and in their eyes only their

customer can lay claim to the goods.

They are now telling me, that if the foods are lost before they collect I

have to pay, but they have never been delivered why should I pay ?

Have I gone "off on one" or am I right ?

Thanks
Rick