In article , The Medway
Handyman scribeth thus
Modem died on Monday PM, part of the telly/landline/internet package. Modem
10-12 years old?

Called Virgin Media around 7pm. Guy said he would send a new modem FOC, it
would take 3 days to arrive. It arrived today, took 5 mins to install
following the idiot guide supplied.

Is that one of the little Blue ones there very good

Not even charging me for the time I was off line.

I call that excellent after sales service.


Yep there're not half as bad as people make them out to be, and the 10
meg service what I pay for is what I get

Unlike the Bizz ADSL where we're paying for 8 but rarely get that;(..
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Tony Sayer