Vladimir wrote:
On Wed, 17 Jun 2009 08:48:53 -0400, LouB wrote:

Murriel wrote:
On Sun, 14 Jun 2009 21:56:15 GMT, (Murriel) wrote:

Phone service is via Verizon. Stand alone DSL using a dedicated data
line is provided by a local co. One of the phone wall inserts and the
DSL wall insert share the same wall jack as there are two different
phone lines feeding in to that jack.

All three phones in the house went dead last week but the DSL modem
kept working OK. The phones were repaired by two Verizon techs today
but now the DSL doesn't work anymore. They mumbled something about
the DSL company putting the wires too close together but told us to
call a Verizon cable guy as it was beyond their area of expertise.
When the phone insert is plugged into the jack by itself that phone
works OK and I can use back up dial up to go online. When both the
phone insert and the DSL are plugged into the jack, that phone is dead
and of course I can't get online via my back up dial up.

The techs ran out of the house before I could grasp what they were
saying, but why would they tell us to get their cable guy if the
problem is in the wall jack? Would it be a better idea to get the
local ISP tech here?
UPDATE: Verizon gave me the runaround, handing me off to five
different departments. They told me to contact the ISP even though it
was the Verizon guy who knocked out the 2nd phone line (dry loop).

The ISP said that there would be a charge and suggested that I fight
Verizon for a reimbursement. But the ISP saw the problem right away,
fixed it in five minutes, and didn't charge me. The Verizon guy had
crossed wires on the panel that mounts to the basement wall. Instead
of charging me, the ISP gave me a sales pitch to switch to them for
phone service and dump both Verizon and the long-distance provider
AT&T. I'm considering it.


Who is the ISP, and where?

Lou

http://www.qis.net/

Well at least it is not comcast