"Steve Turner" wrote in message
Yeah, I sent them a reply asking how much they were going to refund me
on my monthly bill. I expect a prompt and satisfactory reply.

Hah! I didn't bother making that request when Rogers dropped usenet three or
four years ago. After a very short period with them, you just know there
isn't ever going to be any consideration for customers. Within the week, I
found another service that was cheaper, had usenet and in fact had much
better customer service, not that I've needed it.

It felt pretty good the day I called Rogers up and told the customer service
agent to completely cancel my service. When he asked why and I told him it
was because of Rogers dropping usenet without offering any type of monthly
fee decrease, he didn't say anything. Guess he expected it.