When a complex Silverlit toy needed repair parts...

Which one? X-UFO?

Yup.

The lady who handles customer relations -- she seems to be the only person
in Silverlit USA! -- was so nice I was embarrassed "putting the screws to
her". But the unit had stopped working, and they couldn't provide any of the
parts likely to fix it. I couldn't very well toss the thing in the trash.