On Fri, 5 Jun 2009 12:53:25 -0700, William Sommerwerck wrote:
Circuit City treated me well, swapping out the bad battery.
Of course, Circuit City was then obliged to return a complete
"defective" unit, which is not the way things are supposed to work!

No wonder they're out of business.

Circuit City is out of business for more-significant reasons than having to
pick up after a manufacturer's mess.

They're out of business because their staff was incompetant at every level
of the organization. That a low level stock jock thought it reasonable
to return a phone as defective in order to swap out a battery was
just an indication. The clerk was incompetant. The manager who trained
him was incompetant. The regional management and HR who put that manager in
his position were incompetant. etc.