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Art Todesco Art Todesco is offline
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Default Craftsman (again) Return Policy?

metspitzer wrote:
On Tue, 14 Apr 2009 20:29:11 -0500, Red Green
wrote:

Paul Oman wrote in
m:

JIMMIE wrote:
On Apr 13, 11:23 am, "The Ranger" wrote:

I've purchased Craftsman tool in the past because of the liberal
return policy but seem to remember a recent poster getting a snarky
response from the sales droids about that. My Gooja Karma seems to
be lacking because I can't pull up the articles.

Does Craftsman (Sears) still allow the return policy on their tools?
Or has it been knocked down to "If within the first 90 days of
purchase" like most other tools?

The Ranger

Unless it has changed in the last year they are still pretty good
about it. I bought broken tools at a yard sell for almost nothing and
got them exchanged. Tools included a broken shovel and a couple of
worn out ratchets. No Problem.

Jimmie

--------------
I seem to recall you need a receipt.... something I am always losing!
- paul

Receipt solution: I scan anything in if I even think I may need it some
years out. They just sit in a receipts folder with some descriptive name.
Some of the "You need the receipt" places get depressed when I can
produce it. Couple of examples: New motor for a Shop-Vac, 3 new 18v
batteries for a contractors cordless set, ceiling fan, etc. Works for me.


Saving your receipt using your scanner is an excellent idea. One
feature scanners need is a one button way to scan the file to the
computer without actually sitting down at the keyboard.

My Mictrotek 6000 has such a button, but
you do have to title and direct the
output file. In addition, you have to
wait and wait and wait because it is the
dumbest scanner I've ever owned. I
think it's going to accidentally fall off
the table someday. And it seems every
version of the drivers gets worse and worse
instead of better. Now beside waiting
for the lamp to warm up, even though
it just scanned 5 seconds ago, it wants
to scan everything in some super slow
mode. I admit that I haven't Googled
this problem, just hacked at it myself
to try, without luck, for some
improvement.