I have a JET contractors TS, an air filter, 6" jointer, and a shaper. I've
never had any technical problems with any of them so I can't comment on
their support in that sense, but I did contact them once with great results.
I bought the shaper used and it didn't have a users manual or parts list. I
emailed them and within an hour they sent me a very courteous email with a
PDF version of both the users manual and parts list. Great service and a
great product so I'll keep buying their products!

Larry C in Auburn, WA

"Bob Davis" wrote in message
k.net...
In another thread, I talked about misalignment on my Jet Supersaw. I
wanted
to complete the story of how Jet has handled this. I'm the kind of guy
that
believes in paying for value, rather than trying to get the lowest price.
When I pay more a $1000 or more for a tool, I'm looking for a
relationship,
not just a tool. Can I get parts? Will the company have a rep to call
when
I have a question about how to use it? Will it be supported 2,5, 10 years
from now?

When I finally decided to buy a Jet saw, it was largely because of my
impression of the local dealer/service center. I also met the Jet factory
rep at a grand opening and he impressed me as well.

Anyway, Jet sent a factory rep to my house and measured the saw. After
seeing the flaw, he absolutely would not let me keep it. He said it would
never cut wood right and they did not want to attempt to align it. They
are
bringing out a new saw complete with new sliding table tomorrow. They
will
uncrate it at my house and do the measurements to confirm that its right.

The jet rep said people will be talking about this over Thanksgiving
dinner.

Yes, I think I might buy another jet tool or two.

Bob