On Apr 13, 1:40*pm, Hell Toupee wrote:
The Ranger wrote:

I've purchased Craftsman tool in the past because of the liberal return
policy but seem to remember a recent poster getting a snarky response from
the sales droids about that. My Gooja Karma seems to be lacking because I
can't pull up the articles.

Does Craftsman (Sears) still allow the return policy on their tools? Or has
it been knocked down to "If within the first 90 days of purchase" like most
other tools?

There'd been reports of salesdroids refusing returns/exchanges for
various silly reasons. A couple of weeks ago The Consumerist (A
Consumers Union blog) got on the story, and got the higher-ups at
Sears to crack down on the morons staffing the returns counters. *
Full story athttp://consumerist.com/5183468/sears-clarifies-craftsman-tools-warranty

Here's the memo Sears sent out to its staff:

Subject: Craftsman Hand Tool Lifetime Warranty

There have been several news articles and emails regarding customers
being denied Craftsman Hand Tool exchanges for reasons that are not
part of the warranty. We've had specific complaints of denied
exchanges based on:

- Tools having rust on them

- A 3 Piece per day limit on exchanges

These are NOT valid reasons for denying our customers their right to
exchange their Craftsman Tools under the Lifetime Warranty.

The warranty states: "If for any reason your Craftsman hand tool ever
fails to provide complete satisfaction, return it to any Sears store
or other Craftsman outlet in the United States for free repair or
replacement. This warranty gives you specific legal rights and you may
also have other rights which vary from state to state."

Our Craftsman Hand Tool Lifetime Warranty is one of the most important
competitive advantages we have in the market. It is crucial that we
ensure all of our sales associates are trained to understand all the
hand tools that are covered under this warranty.

I had broken a new shovel and taken it back for replacement, turned
aound and broke the handle on it again that same day. The lady who
runs that department came out to see if I was abusing the tool. She
inspected the tool and said it wsa a manufactues defect, the grain in
the handle was going the wrong way. Then she inspected every wood
handled shovel there and took them off the shelf because they all had
the same defect. She also gave me a fiberglass handled shovel at no
extra charge. Thats what I call good service.