"Gerald Miller" wrote in message
...
On Fri, 3 Apr 2009 17:11:20 -0700, "Michael Koblic"
wrote:

Where do you think the nickname Crappy Tire came from, or have you
never heard that on the left side of the country?

Half of the stuff I bought from them I returned for refund. The other half
is doing a good job.
However...

The concept of customer service not extending beyond giving you the money
back if you bring the purchased item back within 10 days is a new one to me
(to my mind the 1 year warranty and the "special" warranty -whatever that
means - must now be questionable.) So is the concept of the
shop/supplier/"manufacturer" not having a clue about their product. I have
called their Corporate Customer Relations (sounds grand, does it not?) and
spoke to a lady who was clearly unaware of what was going on and gave me -
the phone number of Global Sourcing! After I gave her the facts of life she
took my phone number and promised to get back to me. I am not holding my
breath.

I hate to slag off Canada but some of the business practices here do not
compare favourably with those of equivalent establishments down south:

1) Compare Harbor Freight (with its poor reputation amongst our southern
neighbours) and Boss tools (Canadian equivalent). For all the tools I looked
at on the HF site you can download manuals with part numbers and specs. Good
luck with that at Boss tools (I once phoned HF to get info on the identical
product Boss were selling and knew diddly squat about).

2) The same comparison applies to Grizzly and Busy Bee although at least
Busy Bee has *some* manuals on their web site. The comparison of catalogs
favours Grizzly with better and often more accurate descriptions.

There are many other examples. There are also shining exceptions such as Lee
Valley.

But if you want a good selection of crimping terminals, at least in this
town, you better head to good old Canadian Tire....:-)

--
Michael Koblic,
Campbell River, BC