John Stumbles wrote:

However there's a page where you've got to enter a great scad of personal
information plus your 5 bits of security information - in duplicate! I got
through that OK but then they want the SO's. Now she's barely getting to
grips with pooters at the moment - can just about log in and google for
what's on at the flicks. By the time she'd entered all the info they
wanted their system had given up and gone home.

That sounds like a clear breach of the Disability Discrimination Act, so you
should complain.