On Jan 25, 7:37*pm, Tanus wrote:
J. Clarke wrote:
-MIKE- wrote:
J. Clarke wrote:
-MIKE- wrote:
J. Clarke wrote:

I don't want to enter into that particular fray. I just have another
feel-good Lee Valley story.

In November, I bought a wireless weather centre. The sensor sits outside
and the inside piece tells me how quickly my testicles will enter into
my thorax cavity IF i venture outside. In my area, that's not uncommon.

Kinda handy, cause I have grown to appreciate them hanging where they're
supposed to be hanging.

This thing worked for a while then decided it didn't want to tell me the
outside temps when it was below -20°. Now that was a tad inconvenient
because it's at about that temperature that the balls go south. (Or in
this case - North).

So I called up Lee Valley and mentioned that I was having testicular
travelling problems. Spoke to my new best friend, Don. Don verified my
address and said "We don't sell that model any more". (Groan) "In fact,
we've replaced it with a more expensive one. Give it a week and we'll
have that new one (no price increase) on your doorstep with a stamped
return envelope. Send us back the bad one."

Receipt? Forget it. Original packaging? Not an issue. Timeout? Who knows
with them. I suspect you could return something that you bought in 1973
and still get full value for it.

I'm sure they get scammed by unscrupulous sorts, but this kind of return
policy begins to have legs of its own. What it also does is make me into
a LV zealot who will tell this kind of story until people turn their
backs and walk away.

Tanus

A couple years ago I bought the Murphy Bed kit from Lee Valley (The
300$ on with the gas pistons.) About six weeks after i bought the
kit, i had finally mouted it to the wall when my wife brought me a
letter that came in the mail that day. It was from Lee Valley. It
contained a letter saying: "We recently released our latest catalogue
and have reduced the price of the Murphy Bed kit you bought on so-and-
so date. Included is a cheque for the difference in price plus
taxes. Thank you for being our customer."

I was flabergasted! They retroactively applied the price reduction
and MAILED out a cheque. That is going out of ones way to make a
customer happy.