Tanus wrote:
J. Clarke wrote:
-MIKE- wrote:
J. Clarke wrote:
-MIKE- wrote:
J. Clarke wrote:

I don't want to enter into that particular fray. I just have another
feel-good Lee Valley story.

In November, I bought a wireless weather centre. The sensor sits outside
and the inside piece tells me how quickly my testicles will enter into
my thorax cavity IF i venture outside. In my area, that's not uncommon.

Kinda handy, cause I have grown to appreciate them hanging where they're
supposed to be hanging.

This thing worked for a while then decided it didn't want to tell me the
outside temps when it was below -20°. Now that was a tad inconvenient
because it's at about that temperature that the balls go south. (Or in
this case - North).

So I called up Lee Valley and mentioned that I was having testicular
travelling problems. Spoke to my new best friend, Don. Don verified my
address and said "We don't sell that model any more". (Groan) "In fact,
we've replaced it with a more expensive one. Give it a week and we'll
have that new one (no price increase) on your doorstep with a stamped
return envelope. Send us back the bad one."

Receipt? Forget it. Original packaging? Not an issue. Timeout? Who knows
with them. I suspect you could return something that you bought in 1973
and still get full value for it.

I'm sure they get scammed by unscrupulous sorts, but this kind of return
policy begins to have legs of its own. What it also does is make me into
a LV zealot who will tell this kind of story until people turn their
backs and walk away.

Tanus

The mark of a true customer oriented company. I bought a max/min
thermometer from them and it functions even after the grandsons examined
it. HI HI...

Dave