Fleemo wrote:
If the cylinder moves, without a key, from the home position, then
the pins are not being driven into the cylinder. There are either no
pins, the pin shafts are dirty causing the pins to stick in the
unlock position, the itty-bitty springs are missing, or something
else.

It's a brand spankin' new lock. I got the feeling that the guy who
was keying it to work with my existing house keys was not well versed
at the process. Thus, I'm guessing he messed something up inside
while keying it.


Ah! Assuming the re-work was done by a droid at HD, take it back. An
experienced droid can make it work.

In fairness to the original driod, he did make the lock work with your
existing key - which is what you wanted. The fact that the lock also works
when using a screwdriver or other keys was left out of the equation.