Fleemo wrote:

If the cylinder moves, without a key, from the home position, then
the pins are not being driven into the cylinder. There are either
no pins, the pin shafts are dirty causing the pins to stick in the
unlock position, the itty-bitty springs are missing, or something
else.

It's a brand spankin' new lock. I got the feeling that the guy who
was keying it to work with my existing house keys was not well versed
at the process. Thus, I'm guessing he messed something up inside
while keying it.

I'd fill the lock with WD40. Then tap the lock lots with a hammer
and work the key in and out in an attempt to dislodge the stuck
pins.

Like a goofball, I didn't keep the receipt and not sure if Home Depot
will let me exchange it, so I'll give your WD40 trick a shot. Thanks
again.

Take it back to Home Depot and explain the problem. They're pretty good
about taking care of customers, as long as you're polite. Tell them you
lost your receipt, give them the credit card you used to pay the bill,
and they'll find it in their computer system in seconds.

All the locksmiths I work with say not to use WD-40 (or graphite for
that matter--the old standard). Instead, use a light oil like 3-In-1.

--
Steve Bell
New Life Home Improvement
Arlington, TX