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Default My apology to Robin Lee of Lee Valley

Hoyt:

If as you say FedEx has a "habit" of leaving packages outside of your door,
it seems that you should develop the habit of checking there before leveling
a complaint as you have here. My 2 cents.

Paul


"Hoyt Weathers" wrote in message
...
To Robin Lee:

I just looked on my front porch for the order package. It was just outside

the door.
FedEx has a bad habit of leaving packages there with no notification to

anyone in my
home. It is for certain that no person in my house signed for it. Who

signed for the
package? I think FedEx falsified that matter. Since I now have the

unopened package,
I will take it to FedEx and refuse delivery. It should then be returned to

Lee Valley
for refund credit to my account.

I apologize to Lee Valley and to all on this board for the whoop la I

caused over
this matter. The blame goes to FedEx alone.

Sincerely,
Hoyt Weathers


Robin Lee wrote:

Hoyt -

Sorry you had a problem with your order...I've located it on our system,

and
it shows:

Order placed Sept 4th
Order shipped Sept 5th
Order delivered Sept 11th - "signed for at front door 10:38AM" according

to
FedEx

Normally, when an order is placed by phone, we give the shipping

information
(when we will ship, and about how long it will take) - there is not

usually
any further contact than that...

Certainly, we'll take the parcel back, and refund your money, including
original shipping, and return postage.

Sincerely -

Rob Lee
President
Lee Valley Tools Ltd.

"Hoyt Weathers" wrote in message
...
Two weeks ago I needed two items in a hurry for a project I was trying

to
complete on
schedule, so I ordered by telephone. I mistakenly believed that order

method would be
the fastest available to me. The order has never arrived. I no longer

needed the
items since I used other tools I already had on hand to complete the

project in order
to meet schedule. I will refuse the shipment if it ever does arrive

and
have informed
Lee Valley of my decision to do so.

I never received notification that the order was shipped or any other

communication
of any nature from Lee Valley. I am extremely disappointed with Lee

Valley
in this
situation and have told them so.

In future, I will never again order anything via telephone from Lee

Valley. That
method is totally untrustworthy as the company has now proved to me.

Someone flubbed
up royally in this situation. If there is a record of that order, then

the
telephone
order taker's name should be available to Lee Valley. At the very

least,
that person
needs some serious attitude adjustments before more harm is done.

Woody