To Robin Lee:

I just looked on my front porch for the order package. It was just outside the door.
FedEx has a bad habit of leaving packages there with no notification to anyone in my
home. It is for certain that no person in my house signed for it. Who signed for the
package? I think FedEx falsified that matter. Since I now have the unopened package,
I will take it to FedEx and refuse delivery. It should then be returned to Lee Valley
for refund credit to my account.

I apologize to Lee Valley and to all on this board for the whoop la I caused over
this matter. The blame goes to FedEx alone.

Sincerely,
Hoyt Weathers


Robin Lee wrote:

Hoyt -

Sorry you had a problem with your order...I've located it on our system, and
it shows:

Order placed Sept 4th
Order shipped Sept 5th
Order delivered Sept 11th - "signed for at front door 10:38AM" according to
FedEx

Normally, when an order is placed by phone, we give the shipping information
(when we will ship, and about how long it will take) - there is not usually
any further contact than that...

Certainly, we'll take the parcel back, and refund your money, including
original shipping, and return postage.

Sincerely -

Rob Lee
President
Lee Valley Tools Ltd.

"Hoyt Weathers" wrote in message
...
Two weeks ago I needed two items in a hurry for a project I was trying to
complete on
schedule, so I ordered by telephone. I mistakenly believed that order
method would be
the fastest available to me. The order has never arrived. I no longer
needed the
items since I used other tools I already had on hand to complete the
project in order
to meet schedule. I will refuse the shipment if it ever does arrive and
have informed
Lee Valley of my decision to do so.

I never received notification that the order was shipped or any other
communication
of any nature from Lee Valley. I am extremely disappointed with Lee Valley
in this
situation and have told them so.

In future, I will never again order anything via telephone from Lee
Valley. That
method is totally untrustworthy as the company has now proved to me.
Someone flubbed
up royally in this situation. If there is a record of that order, then the
telephone
order taker's name should be available to Lee Valley. At the very least,
that person
needs some serious attitude adjustments before more harm is done.

Woody