I have been placing orders with Lee Valley by phone, by web and never had a
problem. They have been great. They even replace one of the item I order by
mistake ,(when I was at fault)
Lee Valley is always my top choice., in woodworking supply.

"Hoyt Weathers" wrote in message
...
Two weeks ago I needed two items in a hurry for a project I was trying to
complete on
schedule, so I ordered by telephone. I mistakenly believed that order
method would be
the fastest available to me. The order has never arrived. I no longer
needed the
items since I used other tools I already had on hand to complete the
project in order
to meet schedule. I will refuse the shipment if it ever does arrive and
have informed
Lee Valley of my decision to do so.

I never received notification that the order was shipped or any other
communication
of any nature from Lee Valley. I am extremely disappointed with Lee Valley
in this
situation and have told them so.

In future, I will never again order anything via telephone from Lee
Valley. That
method is totally untrustworthy as the company has now proved to me.
Someone flubbed
up royally in this situation. If there is a record of that order, then the
telephone
order taker's name should be available to Lee Valley. At the very least,
that person
needs some serious attitude adjustments before more harm is done.

Woody