On Tue, 19 Aug 2008 14:09:37 +0100, Adrian wrote:

It took over 9 months to get things sorted - with the local office of
Anglian (which seemed to be no more than one man and a dog) pointing
fingers at Head Office - and both of them trying to pass the blame off
onto the other.

BTDTGTTS. But at least our installation was just shoddy workmanship rather
than anything seriously structural, every window had a good dozen or so
faults. The worst was the lack of maintaining the vertical DPM of the tile
hung walls and bunging silicone into the slot the cut right through the
lead flashing when sawing out the old timber frames.

The local offices are franchises for sales men. The will try and bounce it
to head office who don't care a flying fig and bounce you back to the
franchise.

Don't start ot 'play friendly' with them - it'll only delay things.
Start a website - mention Anglian Windows and their shoddy practices on
every web-based forum you can find - generally make a noise.

That may prejudice any court proceedings but certainly don't "play
friendly". Be firm, polite, and 110% resolute on what you want them to do
to correct the problem(s) in a "reasonable" time scale. Say having an
independent structural survey within 7 days and all remedial work
completed and signed off to the structural engineers and your satisfaction
with in 28 days.

Set deadlines at the beginning, if (when...) they fail to meet them don't
faff about, tell them they have failed and you are going to get someone
else in to do the work(*) and that you will be taking them to court for
*all* the costs involved. So keep records of dates/times duration of phone
calls, letters written, postage (use Signed For so they can't deny having
received anything), trips to the franchise everything.

Good luck with sorting it out

He'll need it. Anglian biggest double glazing company in the UK they are
also THE biggest bunch of cowboys as well. IMHO they are the ones that
bring down the reputation of the industry. There are many decent local DG
companies that do a good job, at a good price(*2).

(*1) Get 3 quotes and choose with your engineer which is the best it may
not be the cheapest or most expensive but justify the choice.

(*2) Beware of Anglians high pressure selling "I must ring the boss (on
your phone...) to get authorisation for this unprecedented 65% discount,
but it will only be available if you sign now". Even with the
"unprecedented 65% discount" the prices is still more than the local
company...

--
Cheers
Dave.