On Fri, 15 Aug 2008 14:17:51 +0100, Bob Mannix wrote:

You should have a master socket (assuming a BT landline). Remove the two
screws and pull the lower half of the front off. This will reveal a
phone socket. Use this with one good phone to test the line. If the
problem has gone away then the fault lies in the wiring inside your
house (which is taken from the removable section). If it persists, it is
a problem for BT (who will ask if you have done this)

And will ask if you have checked with two phones not just one. Report the
fault, which can be done online and is probably preferable than the indian
call center that answers residentail fault reports. The online system
doesn't have a box for you to tick to say you have done the above tests
but you'll get a call asking if you have. Might be a Catch 22 there if
your phone isn't working at all...

--
Cheers
Dave.