The message 485e8469@qaanaaq
from Andy Hall contains these words:

You're completely missing the point. Of course I know when the
documents are going to expire. The issue is the lack of performance
of civil servants in not being able to turn around a passport renewal
guaranteed in 2 days without a visit to one of their offices.
Ideally, I would like to identify who is responsible for this and
arrange a P45 for them.

Currently that would be Gordon Brown then. The civil servants who
actually do the work are paid peanuts so why on earth do you expect
anything other than monkeys?

--
Roger Chapman