"Bob" wrote in message
...
A couple months ago (04/15/08) we replaced the carpet in our family room
with hardwood. The product was engineered wood made by Capella Hardwood -
pecan, if that makes any difference. It is tongue and groove and glued
directly to the concrete slab.

When it was installed, it looked great. Since then, several boards have
edges that are higher than the boards next to it. This certainly was not
that way when it was first installed. The height of the raised boards
varies from .005 to .017 inch, measured with a feeler gauge.

I called the dealer, who is local and been in business for 30 years, and
who I have known for about 12 years. Fact is, after I retired in 1990, I
went into part time contracting and whenever I had a customer inquire
about flooring, I sent them to him. Probably only once or twice a year,
but I am sure that some of those I referred to him bought from him.

Anyway, he came out and seemed to be spoiling for an argument from the
time he walked it. He had a brand new feeler gauge, which I suspect he
stopped and bought on the way over. He said that a variation tolerance of
one board over the next was .012, and that most of the boards were within
that tolerance. I said that this was not explained to me when I bought to
floor. Since, I have gone to the web site of Capella Hardwood, and they
make no mention of this variation.

He asked me what I wanted him to do. I said I wanted it fixed and he
asked me how. I said I wasn't in the floor business and couldn't tell him
how to fix it.

He said I could get another floor company to tear out the floor and
install a new one, and if it wasn't the same way, that he would give me my
money back. I thought this was a ridiculous solution for obvious reasons,
mainly it would cost more just to have the old floor removed. Then he
said he would call an independent floor inspector to come out and give an
opinion. I didn't buy this either because if he hires an independent
inspector, that inspector is going to obviously lean toward the dealer's
position since he will be thinking of future business. At this point, the
dealer (my friend) said I called him a liar, and went off on a tangent.

I said I wanted a company representative to look at this and get their
input. This will happen next week. Of course, I don't know what the rep
will say, and if they tell me this is normal, what path options I have or
which to take.

If there is anyone in this group that has knowledge and experience with
hardwood floors, I would sure appreciate your comments and suggestions.

It is taking on moisture from the concrete slab, OR it was not properly
cured wood and it is now drying out and changing dimensions. Real wood is
like that. Mother nature is a nasty person.

Resolution? Wait and see if it stabilizes, if it does, sand and refinish.