Man at B&Q wrote:

On Jun 16, 4:08 pm, (Steve Firth) wrote:

ie you should be claiming from the Courier.

I did, the Courier refused to refund money.

At what point during the dispute?

All the way through from begining to end.

Even if they had refunded
money they would have done so via PayPal who would have deducted
"administration charges" from the refund.

There are no "admistration charges" on refunds within 28 (IIRC) days.

Utter ********.