George wrote:

"Steve Firth" wrote in message


On another occasion my wife paid for courier services using PayPal. The
Courier charged for four deliveries, but was contracted only to supply
one. Paypal tried all sorts of techniques to claim the cock-up was our
problem, but eventually admitted that we had not received the services
billed. Then they refunded a small fraction of the total payment taking
a large "administration fee".

Lets be fair here,

Oh get a clue.

isn't this a problem of yours and the Courier to sort out
and not PP's?

No, it's a problem for PayPal, I didn't force them to offer refunds.
That's one of Terms of their contract with users. Or it was, they have
since ameded their T&Cs to exclude payments for services, but at the
time my wife made the payment she was supposedly covered by "buyer
protection".

ie you should be claiming from the Courier.

I did, the Courier refused to refund money. Even if they had refunded
money they would have done so via PayPal who would have deducted
"administration charges" from the refund.

PayPal advertise their service as offering security for buyers and
sellers, then when things go wrong they attempt to weasel out of the
undertakings that they give.