"Arfa Daily" wrote in message
...

"Jamie" t wrote in
message ...
Dallas wrote:

"Dave Platt" wrote in message


Just so you can be sure... I'd suggest re-doing the test, with the DSL
modem plugged directly into the demarc connector using a short 6'
cable.


I'd love to but I just don't have the 30' Ethernet cable.

But, I just tested the 30' phone line with a meter and it shows
continuity between all the connector blades and it draws just 2 ohms on
each wire, so it's looks fine. I reconnected the direct connect and am
running on it now. Still no change 1647 download 644 upload.



megabits/second, when the modem is jacked directly into the demarc,
then you *definitely* have line problems that AT&T should fix.



The AT&T guy connected a laptop to his box and ran his tests with that.
He said the line was good.

I keep getting the feeling that the Earthlink software didn't upgrade
the line to 6.0 Mbps.

:-/

Dallas

Look, don't feel bad, I'm being forced higher rates to pay for a speed
that I'm not getting.
Most of the time, I just get above 1 mb, they raised my $rates and told
me that minimum speed is now 5 mb, I still don't get any faster through
put than before and there is no packages for me to get it cheaper..

It's a monopoly and unless a **** load complain, they get away with it.
P.S.
I went through the BS like you, the service tech check the signal in
my area and said "Well, thats the speed", didn't change my bill how ever.

http://webpages.charter.net/jamie_5"


A lot of people in the UK find this when they go over to ADSL broadband on
a BT line. They expect to get 8 meg, and can't understand that unless they
are within about a half a copper mile from the exchange, the chances of
getting this are slim to zero, no matter how much they pay. My broadband
service is provided by a cable company and is rated at 20 meg. It pretty
much achieves this most of the time. The cable operator is able to offer
packages at various speeds, and because the actual speed of the cable
backbone is potentially limitless for all practical purposes, given that
the ultimate limiting factor is how often they upgrade their equipment,
they are able to deliver what the customers are paying for. The speeds are
capped by them in their equipment, so are independant of the actual
network.

My service started off life some years back at 1meg when the 'standard'
was 56k. It was then upgraded FOC to 3 meg, when they upgraded their
equipment. There have since been free upgrades to 10 meg, and then a while
back, 20 meg.

If you do have a problem though, it's the Indian call centre, with accents
that you can't understand. It is of absolutely no use at all to tell them
that you are computer savvy, and fully understand rebooting computers and
modems and routers. They go through all this bull anyway, and you are
still no closer at the end. I once lost all my internet service, and when
it had not come back on after several hours, I called to see if they had
any issues. After going through what was not happening, the guy assured me
that the cable in my house was faulty. In turn I assured him that it
wasn't as the FM radio signal that I have delivered with the internet
service, was exactly the same strength at the tuner, as it always was.
There then followed a long exchange where he insisted that they do not
provide FM radio signals on the network ...

Fortunately, I have a very old friend who works for them, so most of the
time, although I don't like disturbing him at work, if I have a problem, I
just give him a call, and he gets it resolved in minutes, by phoning one
of his mates in the appropriate department. I guess I have been spoiled
now with this level of 'service', so I don't know what I will ever do in
the future when he retires ...

Arfa


I wish we could do away with call centers in other countries. They are
always clueless and just end up making everyone angry. I think I might
rather have no support than have to talk to a call center that wastes my
time and doesn't do anything to solve my problems. At least with no support
I couldn't be angered by the support staff arguing with me telling me that
something must work if I did what they told me to do. I explain I did
everything they told me to do an it doesn't work.. They say it will work.. I
explain it doesn't. They say again it is impossible.. It must work if you
did this.. And of course no one there has ever actually repaired anything so
they don't know that there can be more than one cause for certain symptoms
and that the book is not always correct.

If you ever need to get a cell phone unlocked NEVER use GSM Liberty
http://www.gsmliberty.net/ They only have a call center in India and refuse
to actually help you or refund your money. I got screwed out of $30 by them.

Sorry for the rant..... I guess I'm still steamed about my ordeal with this
company.