View Single Post
  #9   Report Post  
Posted to alt.home.repair
marson marson is offline
external usenet poster
 
Posts: 478
Default Dealing with contactors' honest mistakes

On Feb 20, 7:20 am, wrote:
On Feb 20, 7:28 am, "RBM" wrote:



"Aaron Fude" wrote in message


...


Hi,


What's a good way to approach the situation where the contactor
overlooked something. I understand that a contractor cannot foresee
everything and that some unfortunate things will happen.


In my situation, the contractor put an outlet where it will become
inaccessible after a wall heating unit is mounted. The contractor was
familiar with the unit before the job was started. The wall is now
finished and painted and the whole thing just looks wrong.


It hard for me to imagine that the contractor would be willing to open
a small section the wall up, remove the electrical box and put in
another in a more appropriate place, retape and repaint. What can I do
here? Insist that he does it?


Also, in a situation like this, can the contractor say "well, you
didn't notice it either and you even told me you liked it's location".


Many thanks in advance!


Aaron


If the location was chosen by verbal description, I'd just ask him to
relocate it and pay whatever he bills you.


I have to disagree on this one. If it was clearly verbally
communicated and he put it in the wrong place, then the contractor
should correct it at his expense. That would be my opening postiion.
And I certainly wouldn't approach it by saying just do the re-work and
bill me whatever it costs. If you do have to pay for it, you want
the price set upfront. Don't make a second mistake.

Of course the problem is if it's not in writing, then it can be
difficult to prove who said what. Fortunately, what you're looking
at, adding another outlet, should be a relatively inexpensive fix.

If it was chosen by markings on

an accurate blueprint, he should accept the cost of the mistake
If it was my job. I spend a lot of time understanding exactly what the
customer wants. Some customers are deliberately vague, and I wouldn't touch
those jobs, but an isolated mistake, I would just eat the cost without
question- Hide quoted text -


- Show quoted text -


If I was the contractor, I'd move it without question. Oops I'd say
and move on. Generally a new outlet can be set up with fairly minimal
disturbance to the sheetrock.