In article ,
Edward W. Thompson writes:

To date I have received no refund and they claim the problem lies with
their contractor Transx and not them!

You haven't given a timeline with your story, so I don't know
if you've given other parties reasonable time to resolve issues.
Just call your card company, explain, and ask for a chargeback.
For a non-responding retailer, it can take 60 days. However,
you will probably find that your card company won't charge
interest on that transaction during that period (but do check
this, don't just assume it).

--
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]