DIYbanter - View Single Post - Normally won't buy electronic consumer stuff from Aldi

Andy Hall

On 2007-12-23 16:25:49 +0000, said:

On Dec 23, 4:20 pm, Andy Hall wrote:
On 2007-12-23 14:07:48 +0000, "George" said:

but I decided to buy two of their Freeview boxes on offer this morning.
So I buys two and brings em home only to find the they won't coe out of
stand-by after a fiddle still no joy so I decides that they be faulty,taes
em back for a replacement and brings the other two home.
Same problem they won't come out of stand-by after another fiddle it would
seem you have to press the OK button and then press stand-by lol now then
the problem here is if you are in the middle of a function and want to just
shove it in stand-by mode you have to remember what the last function you
done and then press OK and press stand-by.

pffft **** that they're are going back tomorrow.

Sheeesh! me remebers again not to buy electronic ****e from Aldi.

Better yet, don't buy anything from Aldi.

The cost of two wasted trips, the fuel to get there (twice) and the time.

Try asking them for reimbursement for the cost of all of that in
addition to the refund of the goods so that we can find out just how
bad their customer service really is.

Aldi's customer service is actually very good.

Not if they don't offer reimbursement for the additional cost of
returning goods that are not fit for purpose.

I'd like to know which
store would ever pay for your fuel costs.

From the top of my head, the following, in the last few years:

Marks & Spencer. I telephoned a store to check whether they had a
specific style and size of shirt in stock. They confirmed that they
had. I arrived there and they hadn't. Result was refund of fuel
costs in cash with no purchase made.

B&Q. Second return of a Scorpion saw. Refund of fuel costs plus
voucher for the store

Virgin Megastore. Classical work consisting of two CDs purchased. The
package contained two of the no. 1 CD rather than one of each. Fuel
costs refunded, CD replaced, voucher for two additional CDs.

John Lewis. Ceiling fan purchased. Same item found at local store for
lower price. Difference refunded, fuel cost, voucher for the store
and another for lunch in store restaurant.

Safeway (before acquisition by Morrisons). Defective food product.
Product refunded. Fuel refunded. Reimbursement for Sunday lunch at
local restaurant. Their alternative would have been a discussion
with Trading Standards and an almost certain prosecution.

Marks and Spencer. Unable to meet delivery commitment. Free
delivery and substantial discount.

These are among the many reasons why I won't buy from places like Aldi,
Lidl, Netto, Makro,....