On Tue, 27 Nov 2007 00:33:35 +0000, John Stumbles wrote:

On Mon, 26 Nov 2007 05:40:22 -0800, Yvonne wrote:

Not correct. I did not engage an engineer who isn't a specialist. I
contacted Vaillant and booked a visit with them for one of their own
engineers. Apparantly, because they were busy, they delegated it to one
of their sub-contractors who then engaged a sub-contractor of their own
- and he was the cowboy. Got it?

OK, but why do you call him a cowboy? Was it just because he accepted
the twice-delegated job? Did he claim to be fully trained & supported by
Vaillant when he wasn't?

I can understand the customer's concern thinking that they would get a
Vaillant operative (who would know about upgrades etc.).
The problem lies with Vaillant being too busy to have full control over
their after sales service not with the guy who turned up.



--
Ed Sirett - Property maintainer and registered gas fitter.
The FAQ for uk.diy is at http://www.diyfaq.org.uk
Gas fitting FAQ http://www.makewrite.demon.co.uk/GasFitting.html
Sealed CH FAQ http://www.makewrite.demon.co.uk/SealedCH.html
Choosing a Boiler FAQ http://www.makewrite.demon.co.uk/BoilerChoice.html