Yvonne wrote:

one of their sub-contractors who then engaged a sub-contractor of
their own - and he was the cowboy. Got it?

OK, got the scene, but you have still not explained why he was a cowboy.

He did not know about the free part, which given the circumstances you
describe it not at all surprising. However, this is obviously a failing
of Vaillant's chain of delegation, and not that of the man tasked with
the repair.

Was he unprofessional, lacking appropriate skills or tooling, not CORGI
registered, attempting to over charge etc?


--
Cheers,

John.

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