In message , Ed Sirett
writes
So let me see if I understand you right:

1. You have a problem with your boiler which turns out to be a fault
which the manufacturers have a free fix for, which engineers who
specialise in your make of boiler should know about.

2. You engage an engineer who isn't a specialist in your make of boiler
and who doesn't know about the manufacturer's free fix, who proposes to
charge you for doing a repair on the boiler as he would if it were any
other boiler repair job (including asking you to pay for him getting and
fitting model-specific parts for the appliance which, not being a
specialist in this make, he couldn't reasonably be expected to keep as
van stock).

3. And therefore he's a cowboy ... why exactly?

I couldn't have put it better myself.

A bit like what I was trying to explain to RDS or whoever he was, who
didn't seem to be interested in taking on another point of view


--
geoff