wrote in message
ups.com...
I broke the main cast iron frame of my Wilton C-3 vise the other day.
In shopping for a replacement, I noticed on the Wilton Tool website
that this vise has a "Lifetime Warranty". I called Wilton to get info
on warranty replacement or repair. The man asked me how old is the
vise....about 15 years, I said. After a moment, I learned that the
"lifetime" of a Wilton vise is 6 years. After 6 years, the "lifetime
warranty" expires.....how can they be comfortable in misleading the
customer?....why not be ethical and advertise a "6 year warranty".
This kind of thing pis_es me off to no end. Is this typical of how
industrial manufacturers operate? I thought I'd feel better after
venting here.....I don't.
waverly


After spending that much on a vise, I'd spend a day picketing in front of
the store with a placard that says XXXXX SELLS CRAP. Or XXXXX DOESN'T HONOR
WARRANTIES.

Picketing is a useful way to get a quick adjustment. BUT learn the rules
first in your community. Usually they are, but not limited to: you have to
stay on the sidewalk, you can't step into traffic (duh), you can't wave your
sign into traffic, you can't impede pedestrians on the sidewalk in any way,
you can't block ingress and egress of patrons or cars, you can't be vocal,
you have to keep moving, you may talk to people about the issue IF they ask
you first, and your local PD may have others. They may or may not have to
be notified. The store may or may not need to be notified. Threatening to
picket and notifying them in advance may get it settled without picketing.
I have had issues twice where picketing came into play. Once, they replaced
the item rather than have me picket, and the second time, I was there for
about an hour and they offered me a new replacement tool.

I guess it all amounts to how much you want your pound of flesh.

And oh, yeah. Pick a nice weather day, and a busy one for them.

Steve