On Oct 5, 11:03 pm, Jim Yanik wrote:
DerbyDad03 wrote groups.com:





On 5 Oct, 19:38, Jim Yanik wrote:
DerbyDad03 wrote
roups.com:

On 5 Oct, 11:02, ransley wrote:
On Oct 5, 9:50 am, Jim Yanik wrote:

DerbyDad03 wrote
roups.com:

On 5 Oct, 04:12, wrote:
I have one of those cordless drills that has a 24 volt
battery. I was wondering what would happen if I unplugged the
charger from the wall, and left the battery in it. Will the
charger discharge the battery if I dont pull it out of the
charger?

Also, someone gave me an 18 volt drill that has the identical
looking battery, except the battery is an 18 volt, not a 24.
That drill did work when he gave it to me, but his charger
died, and he just bought a new drill. Can I plug that 18V
battery in the 24V charger or will I damage the battery? It
does fit into the hole on the charger. I dont think 6 volts
is that much different, but it may be for the battery.

GMU

Here's a thought: Call the manufacturer and give them the
model number of the charger and batteries. I'll bet they know
the answer to both questions.

they might even have the manuals online. RTFM.

--
Jim Yanik
jyanik
at
kua.net- Hide quoted text -

- Show quoted text -

- A question like that might get you nowhere as phone reps are
directed
- to sell products, tech support or a repair facility might get you
the
- real answer.

What a bunch of crap.

Do you really think that if I call DeWalt Customer Service and ask
them which batteries their model DW9116 charger will safely handle
they're going to try to sell me something? At a minimum they are
going to transfer me to tech support or an on-line manual. At best
they will get the information themselves and give it to me.

Here, try it: 1-800-4-DEWALT

Let us know what they try to sell you.

IMO,one should check for an online service support site BEFORE
phoning them. It aint that hard these days.Heck,you're already online
making these posts.Instead,some would rather have others do their
research for them.

Also,READ any manual you have at home,first.

--
Jim Yanik
jyanik
at
kua.net- Hide quoted text -

- Show quoted text -

-- IMO, one should check for an online service support site BEFORE
phoning them.

Why?

Because then the guy learns to answer his own questions,and learns more
from it. You'd be surprised at all you can learn just from RTFM.

It also conserves the phone support resource for truly necessary questions
from deserving people.Checking online sources,FAQs first requires no time
from company personnel.
Aural spoken-word bandwidth is far less than even dialup.

--
Jim Yanik
jyanik
at
kua.net- Hide quoted text -

- Show quoted text -

First, let's start with the fact that I have, and have read, every
manual for every tool, toy and vehicle I've every owned. OK, maybe
I've finally thrown away the manual from that old '66 Rambler, but I
think you know what I mean. Add to that the fact that if I buy or am
given something that didn't come with a manual, I'll look it up and
download it.

However, that won't stop me from picking up the phone, dialing the 800
number and asking a question if that's easier to do at the time or if
the manual is unclear (to me) about the question. Maybe I'm just a
personable guy. Maybe I feel that as a paying customer, I already paid
to have that person waiting with headset in hand (or on head, to be
more precise). Doesn't that make me a "deserving" person?

BTW here's something I find interesting...In one post you said:

- It also conserves the phone support resource for truly necessary
questions from deserving people.

Then in another post you agreed with the following sentiment, calling
it a "Good one!"

"I'll do all I can to keep from talking to those foreign tech
supporters who can't comprehend what I'm asking and don't have enough
english vocabulary to explain the answers I'm looking for."

So which is it? Are the CSR's a precious resource to be reserved for
truly deserving people or are they to be avoided because they can't
speak your native language? I don't believe you can have it both ways.