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Doug Miller

In article .com, wrote:
Hey folks,

I'm Ron Pegram. I've been with McFeely's since 1997. During that time,
I worked closely with Jim Ray, beginning as the Customer Service
Manager and being promoted to the position of General Manager over
time. When LSS acquired McFeely's, I expressed a desire to continue on
with the company. Quite frankly, I have a lot of emotional investment
in the brand, having spent so much of my life trying to grow it. To my
delight, the folks at LSS were just as interested in continuing to do
the things that have made McFeely's successful as I am and I am now
the Brand Manager for McFeely's in our new offices in Madison, WI.

Within the LSS family of brands, there's a real attempt to keep brands
separate so that each unit can do the things its customers demand. So,
yes we have been acquired by a much larger company but no, we're not
being forced to walk away from value-added services like consumer-
friendly packaged quantities of screws. If anything, the additional
resources we have should let us pursue services that make us more
convenient for our customers. Trust me, LSS values what makes these
brands work.

I've posted this here because I want you all to have a name and a
person with whom to identify when you're discussing McFeely's. If
something we do isn't to your liking, please let me know. I can be
reached at any one of the following contacts:

1-800-443-7937 (ask for extension 3317)
1-608-662-3317 (toll number)

Generally, I work between 8AM - 6PM CST. My job in the years to come
is to guarantee that McFeely's doesn't change unless it's for the
better. I expect you to hold my feet to the fire on that.

Respectfully yours,

Ron Pegram, MBA (yes, I'm one of those dreaded MBA's but I am also one
of the good guys)

Ron - thanks very much for the response, and *especially* for providing your
contact info. You'll probably hear from a lot of people here.

--
Regards,
Doug Miller (alphageek at milmac dot com)

It's time to throw all their damned tea in the harbor again.