On Sun, 26 Aug 2007 22:26:28 -0500, Jim Redelfs
wrote:

In article ,
mm wrote:

It took 2 1/2 years before they replaced the pole.

I had called a total of 4 times.

I wouldn't have kept calling them if they had acknowledged any of my
calls and told me it could take years. I could live with that. The
phone worked fine, although I did suspect that my low dial-up speeds
were because of it, but I'm convinced now that they weren't.

If your service is working, albeit submerged at times and laying on the ground
at other times, they do not view the issue as out-of-service. If your
service, despite the crappy conditions you list, is working particularly well,
your issue is not even statused as "service affecting". Translation: Don't
hold your breath. That THEIR property is flapping in the breeze or submerged
is THEIR problem, not yours, as long as you're getting what you're paying for.

Wotta business model. sigh

LOL

Like I say, I could have lived with that, even been fine with it, but
they didn't tell me until I happened to see a truck out there checking
on it after my fourth call. This at least a year after I first called
and at least a year before they fixed it.

There are probably work orders still running around and every year or
two one comes to the front of the queue and they send someone out to
look at the problem, but he can't find it.

Maybe it's because it was semi-public** property and not my own lot.
That is, I think the apartment building nearby owns it, or the HOA,
but I don't.