Jethro wrote:

I agree that the spring is not engaging with the pulley for some
reason. Just maybe it broke when the rope broke. I hope not.
I plan now to look at the URL mentioned in earlier post and will call
the company to see what they can offer for help. That may turn out to
be fruitless.



Look for the small balls (about 1/4"); they are part of the locking
mechanism.

The raceways in which they ride is full of dirt. Clean it out and add a few
drops of oil.