"dpb" wrote in message
People would always use them. They know the name, they have low
prices and high exposure. ...

Then they must be doing something right for their business model.


They spend a lot of money advertising showing happy people. They have the
majority of people convinced they have the lowest prices to the point that
they don't shop around any more. Given the size of the store, the same ill
informed consumer thinks the big box stores have every possible piece of
hardware imaginable and helpful "associates" will help them find what they
need.

I've been to some plumbing and electrical supply houses that seem to have
the surliest of clerks that don't want to be bothered with the consumer that
has no clue what they want and they just re-enforce why going to Home Depot
is better. .