Thanks to everyone who replied. Particular thanks to Andy Dingley, Dave
Plowman and The Natural Philosopher. I am absolutely sure that it helped
when I rang the dealer and said "So I guess you'll be draining the fuel
tank, replacing the filters, and bleed the fuel system from up front? Oh
- and check the fuel pump when you check for any other (unlikely) damage
would you?". There was an audible silence (!) on the phone when I said
that - I think they might have tried it on otherwise.

The car is now back - and no major damage. The Natural P also got it
spot on - the bill for parts was approximately 15 pounds. The bill for
labour was approximately 960 pounds! Many will think we got what we
deserved! We are currently exploring the "issues" with the insurance
company.

I could offer many comments on other remarks in the thread - however I
choose not to. I am just pleased that once again the advice I obtained
here was genuinely useful - and I am simply awed by the presence of
contributors who are clearly immune from human error.


--
Matthew Barnard