"jJim McLaughlin" wrote in message
. ..
I love Home Depot......really, I do...honest...the staff is so knowledgable
and helpful...

Had a 4 pack of Home Depot fluorescent faux flolodlights for interior
cans. Bought back
in 2004. Six year guarantee on pakaging. Still had receipt stapled to
pakaging with last bulb. Bulb 3 from pack was installed in a can in the
kitchen March 23, 2007. Wrote date on bulb side part when installing.

Bulb flickered ever since install. Loosened, retightned it, swapped it
out with
other bulbs from other can. No joy, fickered wherever it was installed.

Put it back in original can, figured what the heck, its one bulb of 8 in
the kitchen I can live with it.

May 25, bulb fails totally. Take it out, put last bulb from 4 pack in
can
and bulb 4 works fine, as are bulbs 1 and 2.

Look at HD receipt stapled to package. Paid $ 13.97 for 4 bulbs, figure
I am owed either a new bulb or $ 3.50 for the six year guaranteed bulb
that lasted 62 entire days.

Look closely at package for maufacturer name. Ain't none. Sole name
on it is HD's (Custom manufactured for and exclusively distributed by Home
Depot"
Georgia address.) Does say "Made in China" but not by whom nor where in
that
country. DEcide its HD's problem to resolve.

So, various errands on Sunday, HD type stuff on shopping list, toss dead
bulb, package
and receipt in car and proceed on errands and eventually get to BORG
central in Tigard, OR.
Have one other return as well (1 'PVC pipe Ts, bought too many for bulding
vege garden trllis to have pea plants climb on. Sure, I've got the
receipt or those, too.)

Get to HD. Looong line at returns, two counters working. Get to front
of line,
present the two Ts and the receipt, and present the dead bulb, its package
and
the receipt.

Gum chewing, nose pierced with stud teenaged girl tells me that HD has
nothing
to do with bulbs, that I have to contact manufacturer. Tell girl I am
contacting
the manufacturer, HD, exactly as listed on package, and that I want
either
$ 3.50 for bulb or replacement bulb. Girl asks if I am too old or stupid
to
understand her, but HD doesn't take back bulbs , I have to contact
manufacturer.

I say I may be older than she, but I can actually read the package. Only
company on it
is HD, and I have a receipt and I have a product from HD that didn't live
up to
guaranty on package. Invite her to read package. She refuses. I ask
her to get her
store manager. Says she won't. She demands I leave her register. At this
point
I still don't have the refund or he PVC Ts, or, of ourse the bulb. I
decline, saying Im
not going anywhere unil she gets her manager.

Goes from bad to worse.

Some manager type eventually shows up. I explain situation. Woman in
line
behind me, complete stranger, pipes up to manager type that the cashier
was the single worst retail clerk the woman had ever see.

Manager sends clerk, "Danielle" off for a "break".

I wind up, at no charge, with four 2 packs, 8 bulbs total of something
called
N:Vision 65 nominal watt floods in return for the one dead bulb that had
lasted 62 whole day. Seven year guaranty on these.

Oh yeah, I got a receipt too. Taped to the bulb packaging, sitting on the
bulb
storage shelf.

I don't think Ive paid for a compact fluorescnt bulb in 10 years.

I love Home Depot......really, I do...honest...the staff is so
knowledgable and helpful...

And they keep giving me free stuff...


Who the hell keeps a receipt for a $13.97 item for 4 years. You is one sick
puppy dude.

Mike