"Frank Boettcher" wrote in message

Not doubting what you say, however, has nothing to do with "quality
problems" at Delta. Has a lot to do with "quality" problems with LTL
shippers.


It has nothing to do with LTL shippers, but everything to do with inadequate
packaging or poor design. When you have damage getting a product to the
customer, you must change one or both.

I had a customer that tried to solve a very expensive breakage problem with
a $25 package when what they really needed was a 5¢ screw to hold a power
supply. This sort of thing happens all the time. Once the problem is
recognized, just fix it in the most simple manner.